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FamilyMetrics FAQs for New Clients |
Determine whether FamilyMetrics is right for you.General Questions
Answers1. How much does FamilyMetrics cost and what do the costs include? Please visit our Pricing page. 2. What are the system requirements? The minimum system requirements include:
*Microsoft’s Internet Explorer (IE) web browser comes with all versions of Microsoft’s Windows. **FamilyMetrics is not compatible with Apple / Macintosh computers or non-IE browsers, such as Mozilla Firefox, Opera, or Safari at this time. 3. How is FamilyMetrics Hosted? 4.How do I access FamilyMetrics? FamilyMetrics is accessed via the internet, so you can be up and running right away. Once provided with credentials, you can access FamilyMetrics (www.familymetrics.net) from any PC computer with access to the internet. 5. Who else can access FamilyMetrics? FamilyMetrics makes it simple for organizations to grant, manage, and limit access privileges. Each user sees and interacts with only the authorized information that is relevant to them, with secure permission settings that reflect their unique roles and responsibilities. FamilyMetrics comes standard with four password protected user levels, including:
For each paid social service coordinator account, the other three standard user levels (Supervisor, Site Administrator, and QA) are complimentary. 6. How is my data secured on FamilyMetrics? At Pangea Foundation, we take your information security as seriously as you’d expect. We take practical action to ensure the integrity and protection of your information. All of the traffic associated with FamilyMetrics, both from our servers and from your computer, is encrypted using 128-bit SSL protocol. Only users who are signed up with FamilyMetrics have access to the application, and FamilyMetrics uses secure forms-based authentication methods to rigidly manage who has access to the varying data in the system. All users of FamilyMetrics are issued credentials (username & password) by Pangea Foundation’s technical support team upon sign-up and are deactivated once Pangea Foundation is notified by an organization that a user is no longer employed by, or is serving in a different capacity at his or her organization. For more information about the steps we take to ensure the security of your data, read the Pangea Foundation Security Statement. 7. What happens if my computer crashes? FamilyMetrics is a web-based Software-as-a-Service (SaaS) application that is accessed via the internet. If your computer were to crash, you can temporarily access FamilyMetrics using another PC or laptop with internet access by logging into FamilyMetrics. Once your computer is back up and running, simply use your computer's web browser to access the site—all of your data is stored on Pangea Foundation’s secure servers, not on your local computer, so getting back up and running is easy. 8. Can I manage multiple sites with FamilyMetrics? Users have the ability to access, manage, and report client data for multiple sites in FamilyMetrics. Once an organization signs up to use FamilyMetrics, its sites are added to the system and users from that organization can be assigned access to them. Social service coordinators who oversee multiple sites can do so through a single login. Once you login, you can access the data for the sites and clients that you serve in one place. 9. Can FamilyMetrics generate my HUD Semi-Annual Performance Report? Submitting the HUD Semi-Annual Performance Report is a requirement for senior and adult disability housing sites that have a social service coordinator. FamilyMetrics does not currently generate this report. However, Pangea Foundation does offer software used by social service coordinators working in senior and adult disability housing that generates the HUD Semi-Annual Performance Report with a click of a button. Contact us for more details. 10. Can FamilyMetrics be used for both senior and family sites? FamilyMetrics was designed to be used by Service Coordinators serving youth and families; however, it can be used to track services for seniors. At the same time, Pangea Foundation does offer software that is specifically designed for Service Coordinators serving people living in senior and adult disability housing communities. For more information, read about our senior social services software, or get in touch with us via the web. 11. What technology was used to develop FamilyMetrics? FamilyMetrics was developed using Microsoft .NET. 12. Can Pangea Foundation help me migrate data into FamilyMetrics? If you currently maintain data in another application, or database, and you would like to migrate that data into FamilyMetrics, Pangea Foundation may be able to work with either you, or your IT staff to provide data migration services. One basic option is to export data into a spreadsheet format that can then be used to migrate data into FamilyMetrics. Please note that additional costs apply for data migration services. For details, please contact us. 13. Can I see a demo before I decide? Pangea Foundation offers two ways to see and try FamilyMetrics, including a free live demo and a free 30-day test drive. Live Demo
Online Video Tour
Free 30-day test drive
14. Once I sign up, how does account set up work? Once your organization purchases FamilyMetrics, users are contacted by Pangea Foundation to schedule an individual training session. Each user is assigned credentials (username and password) at the end of the training session, and can then start using FamilyMetrics. No IT skills are required to set up and maintain FamilyMetrics. To get started, all you need is an internet connection and a web browser. No software installation is required. 15. When is support available? Unlimited training and support services for FamilyMetrics are provided by Pangea Foundation Monday through Friday between 8:00 AM and 8:00 PM Eastern time. Call us toll free at 1-866-615-0982, and talk to a real human.
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